Shipping policy

Last Updated: June 25, 2025

At Live Optimistic Life, located at 2/119/3, Mylampatti, Karayampalayam, Coimbatore-641062, India, we are dedicated to providing a seamless, reliable, and timely delivery experience for all orders placed through our marketplace, which offers a wide range of products including fashion, food, wellness, fitness, and gifting items. This Shipping and Delivery Policy provides detailed information about our shipping process, timelines, tracking, and support to ensure clarity and customer satisfaction. Please review it carefully.

Shipping Process

Order Processing and Dispatch

  • Dispatch Timeline: All orders are processed and dispatched within 24 to 48 hours from the time the order is received, excluding weekends and public holidays. This means that once you place an order, our team works promptly to verify, pack, and hand over your package to our logistics partner.
  • Order Confirmation: Upon successful placement of your order, you will receive a confirmation email with your order details, including the order number and estimated dispatch date.
  • Processing Delays: In rare cases, such as high order volumes, inventory verification, or unforeseen circumstances (e.g., natural disruptions), dispatch may take slightly longer. If this occurs, we will notify you via email with an updated timeline.

Delivery Partners

  • Trusted Logistics Providers: We collaborate with reputable delivery partners to ensure your orders are shipped securely and delivered efficiently. Our partners are selected based on their reliability and ability to service our delivery areas.
  • Delivery Areas: We currently ship to locations within India. For international shipping inquiries, please contact our customer support team to check availability.
  • Delivery Timelines: Delivery times vary depending on your location and the logistics partner’s schedule. Typically, orders are delivered within 3 to 7 working days after dispatch, though this may vary for remote or rural areas. An estimated delivery window will be provided in your tracking details.

Tracking Your Order

  • Tracking Information: Once your order is dispatched, you will receive a tracking number and a link to monitor your package’s status via the registered email address provided during order placement. You can use this information to track your order in real-time on the logistics partner’s website.
  • Email Notifications: You will receive updates at key stages of the delivery process, including dispatch confirmation, estimated delivery date, and any delays (if applicable).
  • Issues with Tracking: If you do not receive tracking details within 48 hours of order confirmation or encounter issues accessing the tracking link, please contact our customer support team for assistance.

Additional Information

Shipping Costs

  • Cost Details: Shipping costs, if applicable, are calculated at checkout based on the order weight, dimensions, and delivery location. Some orders may qualify for free shipping, which will be clearly indicated during the checkout process.
  • Transparency: All shipping charges are displayed before you confirm your order, ensuring no hidden fees.

Delivery Issues

  • Incorrect or Incomplete Address: Please ensure the shipping address provided is accurate and complete, including landmarks or additional instructions if necessary. Live Optimistic Life is not responsible for delays or non-delivery due to incorrect address details.
  • Failed Delivery Attempts: If a delivery attempt fails due to the recipient’s unavailability, the logistics partner will typically attempt redelivery. After multiple failed attempts, the package may be returned to us. In such cases, we will contact you to arrange redelivery or process a refund as per our Refund Policy.
  • Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please notify us within 24 hours of delivery (or expected delivery date) by emailing liveoptimisticlife@gmail.com with your order number and proof of damage (e.g., photos). We will work with our logistics partner to resolve the issue promptly, which may include a replacement or refund as per our Refund Policy.

Special Considerations

  • Perishable Goods: For food or wellness products with limited shelf life, we take extra care to ensure timely dispatch and delivery. Please inspect such items upon receipt and report any issues immediately.
  • Custom Orders: Certain gifting or personalized products may have extended processing times. These will be clearly communicated during the order process.
  • Holidays and Peak Seasons: During festive seasons or public holidays, dispatch and delivery timelines may be extended due to increased demand or logistics partner schedules. We recommend placing orders early to avoid delays.

Contact Us

For any questions, concerns, or assistance regarding shipping, delivery, or tracking, our customer support team is here to help. Please reach out to:

  • Email: liveoptimisticlife@gmail.com
  • Phone: +91 9488060208
  • Address: Live Optimistic Life, 2/119/3, Mylampatti, Karayampalayam, Coimbatore-641062, India

We are committed to ensuring your orders are delivered promptly and in perfect condition, making your shopping experience with Live Optimistic Life positive and hassle-free. Thank you for choosing us!