Refund policy

Last Updated: June 17, 2025

At Live Optimistic Life, located at 2/119/3, Mylampatti, Karayampalayam, Coimbatore-641062, India, we strive to ensure customer satisfaction with every purchase made through our marketplace for fashion, food, wellness, fitness, and gifting products. This Return and Exchange Policy outlines the conditions under which returns or exchanges are permitted. Please review it carefully.

Return and Exchange Policy

Eligibility

We accept returns or exchanges only for products that are:

  • Wrongly delivered (e.g., incorrect item received).
  • Damaged or defective upon delivery.
  • Unused, unopened, and in their original packaging with all tags and labels intact.

Non-Returnable Items

Opened or used goods cannot be returned unless they are defective or damaged.

Process

  • Notify us within 24 hours of delivery by emailing liveoptimisticlife@gmail.com with:
    • Your order number.
    • Proof of damage or defect (e.g., photos or documentation).
  • Our customer care team will contact you promptly to confirm eligibility and provide detailed instructions for the return or exchange process.
  • Approved exchanges will involve replacing the item with the exact same product, subject to availability.
  • For approved returns, we will refund the money in 4 to 5 working days, depending on the payment method.

Shipping

  • For orders shipped through our logistics partner, you can track your delivery status online using the tracking number provided in your shipment confirmation email.
  • Return shipping costs for defective or incorrect items will be covered by Live Optimistic Life. For other cases, the customer may be responsible for return shipping costs, as determined by the seller.

Cancellation Policy

Cancellation Window

Orders can be canceled within 24 hours of placement.

Process

  • To cancel an order, contact us at liveoptimisticlife@gmail.com or call +91 9488060208, providing your order number and details.
  • For canceled orders, we will refund the money in 4 to 5 working days, depending on the payment method.

Company Rights

Live Optimistic Life reserves the right to cancel any order without explanation if the requirements cannot be met. We will communicate cancellations and we will refund the money in 4 to 5 working days.

Contact Us

For questions or assistance with returns, exchanges, or cancellations, please reach out to:

  • Email: liveoptimisticlife@gmail.com
  • Phone: +91 9488060208
  • Address: Live Optimistic Life, 2/119/3, Mylampatti, Karayampalayam, Coimbatore-641062, India

We are committed to making your shopping experience positive and seamless. Thank you for choosing Live Optimistic Life.